Job Description

Pay Rate: $16.50 an hour

SUMMARY : To welcome and provide information to guests and team members. Responsible for a high level of guest service as described in the department's guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as an initial point of contact for arriving guests
• Act as a source of information and provide security and/or medical resources
• Maintain general security awareness of organizational assets, including personnel
• Perform repetitive duties and react to incidents, as necessary
• Detect safety and security problems and communicate with security officers
• React to incidents and make appropriate notifications
• Resolve conflict in a professional manner, as necessary
• Contribute to written reports, as required
• Exercise care when handling property assets to prevent loss or damage
• May be required to testify and provide statements for use in judicial and administrative proceedings

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High School Diploma/GED or equivalent educational experience

Preferred:

• Previous community involvement or networking experience; or Previous experience with hotel, retail or restaurant “front of house” guest service; or Previous experience in public safety, security or military

Skills

Required:

• Strong verbal and interpersonal communication skills
• Strong problem solving and conflict resolution skills
• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities

Abilities

Required:

• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to remain outgoing and approachable
• Ability to serve both internal and external customers
• Ability to speak in a clear, concise and pleasant voice
• Ability to multi-task and work efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to respond to customer inquiries while remaining pleasant and cheerful
• Ability to enthusiastically and professionally describe property-wide amenities

REQUIRED TRAINING (provided)

• Treasure Island guest service training
• TIPS training and certification
• Basic CPR/First Aid training
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to sit, walk or stand and exert fast-paced mobility, when necessary
• Must have a good sense of balance, and be able to bend, kneel and stoop
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 25+ pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination
• Must be able to operate foot pedals
• Must be able to physically see and identify persons/property
• Must be able to physically hear conversation in person and over radio equipment

WORKING ENVIRONMENT

• Work is performed property-wide (inside and outdoors) and may include flashing lights, frequent loud noises, cigarette smoke and extreme weather conditions
• Must be willing to work a flexible schedule (primarily daytime and evening hours), including weekends and holidays; and work may be performed on a full-time or part-time basis
• Occasionally must deal with angry or hostile individuals, and/or persons under the influence of alcohol or other mood altering substances
• High volume direct public contact

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