Job Description
Job Title: Human Resources Generalist II
Job Location - Remote/El Paso, TX
Duration - 11 months
Experience: 3-6 Years
Position Summary The Global Mobility Specialist manages end-to-end domestic and international mobility cases, delivering a compliant, cost-effective, and employee-centered experience. This role partners with employees, managers, HR, Talent Acquisition, Payroll, Finance, Legal, and external providers to coordinate immigration, relocation, tax, compensation, and assignment activities. The ideal candidate brings 3-6 years of relevant experience, sound judgment, strong case ownership, and the ability to translate complex requirements into clear guidance.
Key Responsibilities - Manage a portfolio of domestic and international transfers, new-hire relocations, short- and long-term assignments, permanent moves, and repatriations from initiation through closure.
- Serve as the primary point of contact for mobile employees and their families, providing timely guidance on policies, benefits, required actions, estimated timelines, and escalation paths.
- Coordinate immigration matters with internal stakeholders and external counsel, including renewals, permanent residence support, document collection, expiration tracking, and compliance follow-up.
- Partner with internal/external teams in relocation, tax, immigration, payroll, and destination-service providers; monitor service quality, resolve issues, validate invoices, and support vendor performance reviews.
- Coordinate assignment compensation, allowances, payroll instructions, tax equalization inputs, benefits, and other mobility-related payments with Payroll, Finance, Total Rewards, and tax providers.
- Interpret and apply mobility policies consistently while identifying exceptions, documenting decisions, and escalating higher-risk or precedent-setting cases.
- Maintain accurate and confidential case records, employee data, immigration documents, cost estimates, approvals, and audit-ready documentation in mobility and HR systems.
- Track key dates, case status, spend, employee experience, and compliance risks; prepare recurring reports and actionable insights for program stakeholders.
- Contribute to policy updates, process improvements, system enhancements, employee communications, training materials, and mobility program initiatives.
Qualifications Required - Bachelor's degree in Human Resources, Business, International Relations, Finance, or a related field, or equivalent practical experience.
- 3-6 years of experience in global mobility, immigration, relocation, expatriate tax, international HR, or a related discipline.
- Working knowledge of mobility lifecycle activities, including immigration, relocation, assignment administration, payroll coordination, taxation, and compliance.
- Demonstrated ability to manage multiple cases and deadlines independently in a fast-paced, confidential environment.
- Strong written and verbal communication skills, with the ability to explain complex requirements clearly to employees, managers, and cross-functional partners.
- Strong organizational, analytical, problem-solving, and customer-service skills, with close attention to detail.
- Proficiency with Microsoft Office and experience using HRIS, case-management, or global mobility platforms.
Preferred - Experience in an in-house global mobility function, relocation management company, immigration provider, tax firm, or multinational organization.
- Familiarity with global and U.S. immigration processes and exposure to mobility requirements in additional countries or regions such as China, Taiwan, Poland, Mexico, and Canada.
- Experience with mobility cost estimates, payroll instructions, tax-provider coordination, vendor invoicing, or program reporting.
- Global Mobility Specialist (GMS), Certified Relocation Professional (CRP), PHR, SHRM-CP, or comparable certification.
- Experience supporting policy or process design, system implementation, audit readiness, or vendor governance.
Core Competencies - Case ownership: Drives cases forward, anticipates risks, and closes follow-up items.
- Compliance mindset: Balances employee experience, policy, regulatory requirements, and business needs.
- Stakeholder partnership: Builds credibility across functions, levels, cultures, and geographies.
- Operational excellence: Maintains accurate data, documentation, controls, and service standards.
- Judgment and escalation: Distinguishes routine matters from issues requiring expert or leadership review.
- Continuous improvement: Identifies patterns, simplifies processes, and uses data to improve program outcomes.
Measures of Success - Mobility cases are completed accurately, on time, and in accordance with policy and legal requirements.
- Employees and managers receive clear, responsive, and consistent support throughout the mobility journey.
- Immigration expirations, payroll inputs, vendor actions, and other critical milestones are proactively managed.
- Case data, documentation, costs, and reporting remain complete, current, and audit-ready.
- Recurring issues are translated into practical process, policy, or vendor improvements.
Job Tags
Permanent employment, Temporary work, Work at office, Remote work, Relocation